Manager

Description:

Responsibilities

• Develop and execute best-in-class communication strategies for Entergy New Orleans, ensuring (1) a clear linkage to operating company business needs and objectives, and (2) alignment with the ENOI president and lead team.
• Develop and implement communication strategies contributing to improved customer satisfaction of ENOI and the creation of effective regulatory constructs.
• Assist in developing/executing communications strategies to support the strategic imperative to become the premier utility.
• Communicate company positions on key energy, environmental and regulatory policy issues in support of competitive rates of return and productive regulatory strategies.
• Provide superior communication strategy and execution for recovery from major outages.
• Ensure close coordination with ENOI governmental, regulatory and customer service leads to ensure integrated internal and external strategies in support of the operating company business objectives.
• Develop and maintain strong relationships with local media to offer counsel and guidelines to ENOI managment for the effective use of this communications channel.
• Stay abreast and be an avid learner of new trends in digital and social media and emerging technologies and incorporate into communications strategies and plans.
• Ensure talent development through effective performance reviews, knowledge sharing and career opportunities. Create and sustain a culture of safety and provide a rewarding, engaging and diverse work environment for employees.
• Anticipate and manage emerging issues and mitigate risk associated with them. Demonstrate value for the communities we serve.