Description:
RESPONSIBILITIES:
- Investigate and manage resolution of employee relations concerns, complaints, disputes, and agency charges to ensure fair, consistent, and proper resolution in consideration of company policy, procedures and Mission, Vision, and Values. Partner with stakeholders such as legal, compliance, senior leadership, etc. to investigate, address, and respond to highly sensitive, complex, or external complaints or charges. May include handling sensitive employee separations, in partnership with HRBPs.
- Ensure the quality of employee relations and complaint investigation processes, including preparing auditing documentation and using case management systems to track cases from intake to resolution.
- Monitor internal metrics, external regulations, and industry best practices to diagnose and, in partnership with other HR functional leaders (compliance, business partner, talent management, employee experience, etc.), proactively suggest or make improvements to minimize future ER issues as well as to inform policy, process, and training improvements.
- As needed, work reactively on crisis-management situations that typically can only be successfully addressed under time constraints. While proactivity and risk mitigation are promoted, balancing time between planned ER tasks/projects and crisis-response is a critical component for success.
- Perform other duties, as assigned.
MINIMUM REQUIREMENTS:
EDUCATION: Bachelor's
EXPERIENCE: 6-8 years of progressive HR experience
5+ years progressive HR experience handling complex internal investigations, employee relations, and partnering with business and HR leaders