Strategic Communication Planning: Partner with retail, external, digital communications, enterprise communications, corporate affairs, and events teams to define objectives, key messages, and strategies. Ensure timely delivery across relevant communication channels.
Issues Management: Rapidly address and manage planned and unplanned communications, developing clear messaging and actionable instructions for our retail partners regarding labor and union matters.
Content Creation: Develop engaging, labor relations-relevant content for retail partners and leadership, ensuring it is concise, clear, and compelling.
Data-Driven Improvement: Utilize partner sentiment, insights, and data to continually refine communication strategies and enhance effectiveness.
Relationship Building: Foster strong, non-hierarchical relationships with peers, asking questions, contributing ideas, and learning from the team to drive work forward.
Emergency Communications: Participate in an on-call rotation to write and publish urgent communications, collaborating across U.S. time zones as needed.
What you’ll need:
A general understanding of working across a corporate and unionized workforce.
You are an exceptional writer with a strong communications background. You can decode “corporate speak” and write brief, clear, and persuasive communications that engage our leaders and reduce errors and confusion.
A deep curiosity and passion for the retail partner experience. The ideal candidate understands the right voice and tone necessary for our partner audience and has a demonstrated understanding of Starbucks and its retail business.
Desire to learn from your success, failures, and from the experience of others.
Natural disposition to work with urgency and limited guidance from your supervisor.