Manager

Description:

General Responsibilities:

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify or involve the right stakeholders to correct breakdowns.

• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

• Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

• Coach and train junior PM levels on processes, performance targets and goals

• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

• Create and validate processes for efficiency, effectiveness, and adherence to risk requirements

• Design, build, monitor, and govern process controls that ensure regulatory compliance

• Apply operational efficiency methodologies to design, manage, and improve experiences for our customer

• May perform process or parts of the process as needed

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management or People Leadership