Manager

Description:

Responsibilities of this role include:

• Create and maintain formal process documentation utilizing Business Process Management artifacts

• Design and produce metrics used to measure efficiency and effectiveness of key business processes and controls

• Identify and lead process improvement initiatives aligned with desired customer outcomes and issue resolution/risk mitigation activities to achieve breakthrough results

• Track and resolve process breakdowns

• Provide subject matter expertise on processes when representing the department in projects and other meetings

• Meet with key stakeholders and business partners to share results, drive changes and gather requirements

• Collect data and use analytics and reporting to provide transparency to senior leadership into well managed health

• Demonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Retail Bank and the Enterprise

• Drive a portfolio of results independently to meet deadlines

• Apply Lean and Six Sigma principles to improve customer outcomes, execution quality, and efficiency

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 4 years of Process Management or Project Management experience

• At least 1 year of Fraud strategy or Operations strategy experience