Manager

Description:

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

ABOUT THE DEPARTMENT:

The Visitor Experience (VX) department welcomes and serves the 4+ million visitors that come to the Met each year and is responsible for Museum operations related to admissions, ticketing, membership and group sales, wayfinding, and queue management. Our diverse and talented team of over 100 staff and 300 volunteers greets visitors and sells tickets on the frontline, books group visits, answers the operator phone line, responds to visitor emails, and manages the Box Office for special ticketed events.

We regularly partner with our colleagues across the Museum to provide a welcoming and inclusive experience for our Members and visitors by providing world-class customer service for our diverse audiences.

We are located at the main building, Met Fifth Avenue, and the Met Cloisters in Fort Tryon Park and manage the following core areas:

• Front-of-house operations (ticketing, greeting, wayfinding, line facilitation, and exhibition and event support)

• Back-of-house operations (advance ticketing and group sales, box office sales, customer service channels, and systems and technology management)

• Administration, finance, and project management support