Manager

Description:

What you'll do
Management of individuals and teams who successfully drive sales/bookings and/or delivery excellence and revenue across their assigned customers by ensuring value is effectively positioned through customer-centric and outcome-based engagements.
Drive the Professional Sales Account Executives to sell effectively within the M&E industry.
Partnering with License Leadership, in support of their ASV targets for Adobe license sales in territory.
Coordinate and manage Opportunity Generation plans that build opportunity pipelines for our strategic Go-To-Markets.
Co-develop GTM strategy within M&E industry that both aligns to Adobe’s focused offerings but also addresses industry trends and challenges.
Developing and maintaining a healthy business pipeline multiple of quota with operational excellence.
Drive rigorous weekly forecast process to 5% variance.
Reviews completed on proposals for buyer value representation, quantification of business value, clarity of outcomes and deliverables, and strategic direction prior to presentation to customer.
Growing and maintaining healthy client relationships.
Serve as trusted advisor to top Consulting customers in the assigned vertical, ensuring customer success and satisfaction across all engagements, solutions, and workstreams.
Directly own and sponsor a select number of top accounts on behalf of Consulting, serving as Executive Sponsor and helping to ensure the success of top programs within the vertical.
Drive account planning for M&E accounts in conjunction with Customer Success and Sales teams, and partner with Customer Success team for ongoing support and account coverage.
Ensure a process of thorough and seamless handoff from Sales to Delivery teams.
Own escalation management and resolution in conjunction with Delivery leadership.
Ensure successful project closeout and handoff from delivery to post-delivery account teams (Customer Support, Technical Account Management, Customer Success Manager, etc.).

People Leadership
Recruit, manage, mentor, and professionally develop a team of managers and senior-level individual contributors responsible for delivery of best-in-class consulting engagements.
Mentor individual employees into effective and knowledgeable thought leaders who are motivated and committed to their customers and internal teams.
Define Learning and Development plans.
Lead change by inspiring team to overcome challenges, and actively managing resistance to change.

Knowledge & Solutions
Drive Adobe Consulting thought leadership, actively partnering with Adobe Consulting experts, Industry Strategists, and other internal and external resources to share expertise and increase customer impact.
With our Services Marketing team, author and facilitate thought leadership documentation and deliverables to enhance the prestige and market eminence of the practice.
Apply knowledge of Industry and Adobe strategies to define new and innovative ways to engage customers and deliver value.
Accountable for collecting and surfacing product themes/challenges and working with product marketing and engineering teams, Customer Support, and Delivery Excellence to manage and address.