Manager

Description:

Duties & Responsibilities:

• Lead store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates.

• Building strong partnership with Clinical services.

• Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.

• Communicates effectively and builds a strong partnership with the Support Center and Human Resources.

• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.

• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.

• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.

• Other duties as assigned and required.

Key Qualifications

• You have an associates degree or 2 years of store management experience.

• Having a valid ABO/NCLE Certification as required by state law is preferred. Must be willing to earn certification within the first year of employment.

• You have demonstrated leadership ability with at least three years of experience in a fast paced retail environment.

• You have the skills necessary to communicate effectively with a diverse group of people.

• You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.

• You’re knowledgeable on talent acquisition, talent development and HR processes.