Description:
The Manager – Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for leading all aspects of the day to day performance of the SOC/Terminal. They also are responsible for strategic planning involving collaborators across multiple organizations and entities.
Key Responsibilities
- Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make vital adjustments to support changes to future flight schedules and operations
- This includes close coordination on how flight schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules
- Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise objectives
- This includes future growth and expansion planning
- Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and critical initiatives
- Partner with NOC/Customer Service/Ramp/Business Partners to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions
- Lead all aspects of resolution of all operational critical issues involving any department, service provider and/or governmental agency; raise operational critical issues to senior leadership
- Lead IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions
- Lead staffing for Operations Control Managers and Supervisors
- Provide performance leadership and mentorship to the SOC team and Hub organization
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor’s degree and/or related field experience in an airline operational environment
- Consistent record for critical actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
- Proven leadership ability and desire to work independently in a fast-paced environment
- In-depth knowledge of operations, management, logistics and technology
- Outstanding interpersonal skills
- Excellent verbal and written communication and presentation skills
- Proactive and self-directed management style
- Outstanding problem-solving skills
- Be an influencer among your peers and other leaders across the organization
- Must be legally authorized to work in the United States for any employer without sponsorship