Description:
The Manager, Communications & Public Relations, is responsible for shaping strategic messaging, creating and delivering impactful communications strategies, and cultivating relationships with key partners and stakeholders. This position reports to the SVP, Communications & Public Relations.
Essential Job Duties And Responsibilities
- Translate business objectives, goals, and strategies into communications strategies, plans and tactics.
- Maintain a clear and constantly updated understanding of the company’s business, brand, reputation, viewpoints on issues, and other related pieces of information.
- Build, grow and maintain strong and productive relationships with internal partners, including executive leaders in Human Resources, Technology, Operations, and Finance, in order to effectively communicate key company messages to all stakeholders.
- Lead day to day development of and execution for the company’s internal and external communications, including but not limited to, presentations, intranet, social media posts, office TV graphics, calendars, and mass emails; manage required approvals.
- Develop executive communications, in conjunction with SVP and external firm, including blog posts, emails, scripts/speeches, and other communications as needed for the CEO and executive team.
- Lead production for all companywide town hall meetings, including collaborating with executive and senior leadership in preparation for the meetings, building slide decks, and managing video live streams to ensure flawless execution.
- Create and maintain positive relationships with media outlets and manage national, local and trade media inquiries.
- Measure the effectiveness of communications campaigns and channels. Build quarterly measurement decks to present to the executive team.
- Lead internal team and third-party agency in development of graphics for use in internal and external communications channels, utilizing the company’s brand templates.
- Support emergency response and crisis communications as needed.
- Support community engagement efforts as needed.
Education and/or Experience
- Bachelor's Degree in communications, journalism, advertising, marketing, or related degree.
- 8 or more years of communications experience, with strong preference for corporate or agency experience.
- Creative ability, with demonstrated graphic design experience.
Skills/Specialized Knowledge
- Demonstrated excellent written and oral communication skills; a writing test may be required.
- Demonstrated strong creative design skills; a creative test may be required.
- Understanding of all types of communications vehicles that will effectively tell the company’s story to internal and external audiences.
- Ability to manage multiple tasks simultaneously, meet tight deadlines and work under pressure.
- Strong process orientation.
- Knowledge and use of AP style.
- Proficiency in MS Word, Excel, PowerPoint, SharePoint, Adobe PhotoShop, Illustrator, Canva and web posting.
- Strong analytical and problem-solving skills.
- Excellent attention to detail.
- Customer service orientation and diplomacy skills.