Description:
We are seeking a dedicated Patient Service Technician to join our team. In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and/or caregiver on the safe use and maintenance of the delivered item.
Essential Job Duties And Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Adheres to company policies and procedures in regards to using personnel protective safety equipment and services
- Assists in resolving customer equipment problems under emergency conditions
- Assists with implementation of quality improvement programs to meet company and JCAHO standards
- Assumes on-call responsibilities during non-business hours in accordance with company policy
- Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle’s safe operations
- Completes shipping papers when transporting hazardous materials in accordance to Rotech policy and procedures
- Completes written patient visit reports following setup and follow-up visits per company policy
- Delivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting
- Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
- Develops basic reimbursement knowledge, completely documents all information
- Develops technical knowledge, as appropriate, of the HME or respiratory products
- Maintains assigned company vehicle in a clean and safe working condition
- Maintains delivery activity database
- Maintains home oxygen systems in patients’ homes per company policy
- Manages territory to reach service goals and delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
- Prepares and maintains written company records to include invoices, work orders, manifests and logs
- Processes all orders and required paperwork in a timely and accurate manner
- Reports equipment hazards and/or product incidents as required in accordance with company policies
- Performs other duties as assigned