Description:
Responsibilities
As a valued member of our inclusive culture, you will be a part of furthering the overall relationships/experiences with members by offering year-round diverse suite of sales products through inbound calls and outreach to existing members.Don’t worry! Humana will provide training for our portfolio, systems, and sales techniques. We welcome candidates with diverse professional backgrounds!
Here is what we need your help with:
- Use knowledge of the product portfolio training to accurately assess the distinct needs of different consumers, explain the differences between various health insurance options, and assist the consumer in selecting coverage that meets their unique needs.
- Use a consumer-centric, consultative selling approach to align our consumers’ healthcare needs with appropriate products from Humana’s portfolio, including but not limited to Medicare, dental and vision.
- Model a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction.
- Department Hours – Shift could fall between the business hours of 8:00 am to 11:00 pm local time. Hours are subject to change based on business needs
- Training Hours – Training will start day one of employment and run the first 7 weeks with a schedule of 10:30 am to 7:00 pm EST. Attendance is vital for success
Required Qualifications
- Active resident Health insurance license for your state of residence (based on the resident state’s Department of Insurance requirements)
- Must be bilingual with the ability to read, write, and speak without limitations English and one of the following languages: Korean, Mandarin, Vietnamese, Cantonese, Tagalog, or French
- Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements)
- 1+ years professional experience in navigating multiple computer tools/systems/screens
- All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. Connectivity requirements are detailed below.