Library Assistant

Description:

What You’ll Be Working On

• Answers questions and provides basic readers’ advisory in person or via telephone, email, instant message, or other forms of electronic communication

• Provides exemplary service to patrons in a timely and confidential manner, maintaining the library’s high level of customer service in accordance with the Standards of Public Service

• Maintains knowledge of current print and electronic resources to competently answer questions

• Maintains knowledge of and provides basic help with circulating and non-circulating technologies, including but not limited to tablets, eReaders, laptops, public computers, printers, copiers, scanners, and fax machines

• Provides user instruction for internet searching, email, social media, downloading services for digital media, and word processing

• Demonstrates good judgment in the interpretation of library and department policies during normal workflow and emergencies

• Refers in-depth or extended reference and readers’ advisory questions to librarians, as needed

• Performs notary services

• Work at the reference desk, as scheduled

• Attends scheduled meetings and core competency training, as required

• Maintains awareness of overall library functions, projects, and goals

What You’ll Bring

• Minimum Education: Associate’s Degree or Library Technical Assistant Certificate Preferred Education: Bachelor’s Degree

• Minimum Work Experience: 1 year in a public library or other customer service based field/organization

• Service-oriented attitude with the ability to establish and maintain effective relationships with staff and the public

• Excellent written and verbal communication skills

• Ability to effectively provide reference assistance and instruction services

• Strong technology skills to include: Microsoft Windows and Office applications, Google Suite applications, the internet, eReaders, and tablets

• Ability to adapt to evolving technology

• Thorough knowledge of popular materials for adults, and readers’ advisory resources

• Working knowledge of modern library policies and procedures, methods, practices, and materials

• Ability to exercise initiative in problem-solving and refer questionable situations to supervisor

• Ability to complete detailed work accurately, efficiently, and on time, with minimal supervision

• Ability to plan, organize, and prioritize work assignments