Lending Optimization Coordinator

Description:

The Lending Optimization Coordinator will have the opportunity to use strong research, analytical, and communication talents as well as system aptitude to administer lending related systems, research and complete project deliverables, and provide department reporting. This role will be responsible for supporting the research and vetting industry solutions that eliminate friction, increase speed to market and improve efficiencies for members and internal Team Members.

Principle Duties And Responsibilities

Works with purpose and is driven to provide the best team member experience.
Willingness and ability to exhibit Wellby Core Values every day.
Maintain and ensure optimal use for systems and activities such as system conversions, testing, and setup including Consumer and Mortgage Loan Origination Systems, Collection and Loan Servicing Platforms, Core Systems and ancillary systems used by the Lending Division.
Read release notes to determine the applicable items impacting our line of business, develop test scripts, and evaluate test results for accuracy and possible impact to the business. Resolve negative impact to the business prior to production implementation and reporting issues to management.
Act as a liaison to business partners including IT, PMO, Accounting, Marketing, Retail, etc. for new Lending Division initiatives and process improvements initiated by the Lending Division.
Examines current business practices, identifies areas for improvement and communicate recommendations to leadership for implementation.
Evaluate data to optimize performance, meet and exceed KPIs, identify areas of improvement to increase revenue including increasing auto decisioning, decrease delinquency, speed to market, increase profitability, decrease decision to close times, decrease application abandonment rates, etc.
Staying abreast of new lending compliance and regulations for system maintenance application including TIL, TRID, MLA, HMDA, ECOA, FDCPA, etc.
Create and maintain pre-approval campaign input files, deliver files to data exchange gateways, validate suppression file data, validate marketing messages for FCRA compliance and complete performance tracking and reporting for campaign measurement as it relates to the profitable acquisition of prospective members.
Assist with the implementation and maintenance of AI/ML tools to increase efficiency and drive performance. Perform Team Member observation to look for opportunities for optimization, make recommendations to management, work with vendors and internal partners for implementation, create documentation for Team Member use and monitor automation uptime and exception reports required for the automations.
Assist with lending projects and initiatives and works closely with project management team to ensure that the lending team is meeting deadlines, and all interested parties are informed of system and process changes. Attend project meetings and update the project management tool to ensure the correct project states, sponsors, dates and strategic priorities, etc. are maintained in the system.
Research new vendors and competitors per management requests. New vendor products and services should be thoroughly reviewed, and relationships should be built and maintained. Competitors in the market should be reviewed for rate comparison, product offerings, barriers in the market, etc.
Maintain lending optimization logs and spreadsheets for changes, outages, daily operations and vendor support.
Maintain lending optimization procedures and review internal and member facing documentation to proactively find inaccurate and outdated information including intranet, Wellby website, department procedures, etc.
Update and maintain deliverables for Business Continuity Planning for the lending division. Ensure BCP system is updated to prevent and recover from potential threats and ensure we are protected and can function quickly in the event of a disaster. Maintain a comprehensive list of tasks required to keep operations going, roles and responsibilities, contact information for all team members and vendors, procedures for protocols, etc.
Performs other duties as assigned.

Knowledge, Skills, And Abilities (KSA)

Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
Knowledge of personal computer, utilizing Microsoft Office Suite.
Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
Ability to interpret regulations affecting the Credit Union
Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to work effectively across organizational departments and functions to achieve strategic goals.
Ability to work in a fast-paced team environment with exceptional customer service skills. 
Ability to communicate clearly and concisely, orally and in writing.
Ability to motivate others and to work in a large cross-functional team dynamic.
Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision and establish and maintain effective working relationships with other team members.
Ability to coordinate several concurrent activities simultaneously.

Supervisory Responsibilities

Team member does not have supervisory responsibilities.