Description:
The Leave and Accommodations Case Manager is involved with all aspects of the Company’s leave and accommodation process and policies with the Company’s third-party provider. This includes compliance with
the Company’s leave policies, the Americans with Disabilities Act (ADA) and all federal, state, and municipal laws and requirements.
You will
- Manage leave of absence (STD, LOA, FMLA, etc.) cases in partnership with the Company’s third-party providers.
- Be liaison between the TPA and colleagues, managers, etc. and generates solutions that are win-win
- Provide accommodation (medical, religious, lactation, pregnancy, etc.) case management support in partnership with HR and the Company’s third-party providers.
- Exercise discretionary judgement and critical assessment skills when reviewing, analyzing, and managing complex cases.
- Facilitate internal stakeholder collaboration for accommodation and leave requests.
- Develops a strong partnership with employment law and colleague relations and partners cross-functionally to advise on leaves, absence, and accommodations
- Assist in administration of leave and accommodations by third-party providers is done properly and timely in accordance with pre-determined service levels by conducting regular audits and assessments of their work and stakeholder feedback.
- In collaboration with the Lead Leave Administrator and HR, identify repeating third-party issues and trends to address with higher level of internal leadership and third-party.
- Ensure accurate tracking and handling of all aspects of employee leave and accommodation cases from beginning to end to ensure case management and the interactive process meets and/or exceeds regulatory requirements and Company Policies
- Provide recommendations and assist in the development of various communications used in the leave and accommodation space.
- Serve as subject matter expert on the Company’s leave and accommodation policies.
- Assist with training employees, people leaders, and human resources colleagues on updates to the Company’s leave and accommodation policies, processes, and state/federal leave laws
- Maintain current knowledge of the ever changing federal, state, and municipal leave and accommodation landscape and ensure the Company remains in compliance.
- Help maintain the leave and accommodation SOPs and ensure active SOPs remain up to date.
- Develop and generate reports on a regular basis to assist in analyzing leave and accommodation data trends.
- Promote teamwork through open, honest, and constructive communications at all levels.
- Have strong business acumen with a focus on providing world class internal and external customer service.
- Assist HR team with any leave and accommodation escalations and provide timely and accurate support.
You are
- A hands-on individual with a growth mindset, who acts compassionately and is motivated to deliver operational excellence and positive colleague experience.
- Passionate about accuracy and can follow business processes with high diligence and accuracy.
- An advocate for driving improvements on behalf of our colleagues.
- Able to put yourself in your colleagues’ shoes to create and enhance processes that deliver a positive colleague outcome and experience.
- Someone who asks probing questions to fully understand an issue.
- Someone who thrives by leveraging multiple resources to find the right information and communicate effectively and with empathy.
- Able to effectively prioritize time sensitive situations in an efficient and responsive manner and model such behavior.
You have
- 3-5 years of relevant experience in a complex and fast-paced environment.
- The ideal candidate will have a bachelor’s degree from an accredited university or college in human resources, vocational rehabilitation, occupational health, leave management, or behavioral health.
- Experience with leave administration, ADA or related legal experience preferred.
- Significant knowledge or experience with HR policies and leave activities.