Description:
We’re looking for a learning professional that is experienced in consulting and instructional design and is energized by creating learning experiences to support learners in a Contact Center and Operations environment. You’ll be joining a team of talented learning and development professionals that are passionate about equipping our learners with the skills that they need to provide an excellent experience to our customers and channel partners.
Responsibilities Include, But Are Not Limited To
- Consult and collaborate with business leaders and subject matter experts to conduct learning needs analyses and determine best learning or performance solutions to address identified gaps.
- Leverage adult learning principles, from analysis through evaluation, to design and develop effective learning experiences using a blend of modalities including, but not limited to, digital, Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT).
- Act as program manager for position-based training programs to ensure they are maintained and kept up to date for effective delivery.
- Partner with your L&D Consulting & Design peers to ensure alignment on learning approach for all business lines and to drive interconnectivity of the learning solutions.
- Partner with the training delivery associates to ensure that all training programs are effectively delivered, evaluated, and updated as needed.
- Serve as project manager to effectively lead cross-functional team of peers and business partners for a variety of learning projects and initiatives.
- Build strong business acumen and maintain solid understanding of our enterprise strategic goals, business strategic goals, and operating model.