Description:
The Lead Visitor Services Coordinator is responsible for visitor and guests services; engagement and cultural interpretation; VIP tours and group visits.
In this position, you will:
- provide leadership in the planning, management and implementation of all elements of Visitor Services operations, under the general direction of the Visitor and Guest Services Manager.
- provide leadership, oversight, and motivation to Visitor Services staff and volunteers.
- deliver quality customer service by responding to all visitor, staff and volunteer inquiries, requests, and comments and incorporating improvements based on the analysis and assessment of overall feedback.
- track required funding to initiate the purchase of staff, volunteer and visitor materials, office supplies and digital equipment.
- facilitate dialog around difficult content.
Requirements
Conditions of Employment
- Pass Pre-employment Background Investigation
- May need to complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer
- Males born after 12/31/59 must be registered with Selective Service.
- U.S. citizenship