Lead Salesforce Sales/ Marketing Cloud

 

Description:

We are searching for highly motivated and enthusiastic application support professionals in both an

individual contributor and management capacity. Our support teams work in partnership with business

and other technology counterparts running the application production platform, providing quick

resolutions to issues, driving stability, efficiency, and effectiveness...

Requirements

 

 Excellent Communication skill

 Experience leading meetings/calls

 Detailed oriented

 Take ownership not requiring too much oversight

 Knowledge of ServiceNow incident management, request management flows and Jira defect

mgmt processes.

 Sales force Sales cloud/Marketing cloud functional knowledge plus

 

Responsibilities:

 Reporting to the Salesforce CRM platform lead, you will be the subject matter expert in the daily

support, maintenance, and enhancement of salesforce sales cloud Marketing cloud and other

products.

 Support daily production/non-production issues, act as escalation point to resolve urgent and

complex issues and manage expectations

 Manage user access, user creation and onboarding tasks.

 Partner with multiple support teams to troubleshoot and resolve customer issues or requests

 Demonstrate the ability to effectively work with Business Analysts, Support team members, QA

and End-users on requirements, impact analysis, solutioning and implementation

 Communicate effectively with operations and technology partners

 Working closely as a trusted partner for senior business heads

 Work with various application product and technical teams on proactive monitoring and system

health check

 Perform controlled resolution of incidents and problems including prioritization and escalation

to relevant groups when appropriate, root cause analysis of all problems with follow-through to

resolution

 Manage End to End incident/requests/defect reporting to users.

 Be an active player in the improvement of the team processes.

 Propose solutions and alternatives to the selected elements to improve and take ownership of

delivering those initiatives.