Description:
Definition, maintenance and support of Operational Smart Grids (OSG) infrastructure operational policies, standards, best practices, procedures, tools and projects in support of efficient, resilient, and secure operations of OSG supported applications and facilities. Works with technical teams and external vendors to provide operational support for a diverse set of operational enterprise services. Monitor operational performance to identify opportunities for improvement. Align the operational requirements with relevant global/corporate operational
requirement(s), security framework(s) and/or associated regulatory compliance.
Key Responsibilities
- Provide timely responses to all incidents, tasks and requests assigned to meet Service Level Agreements.
- Work with internal clients, suppliers/contractors, project teams and other technical staff to identify, design and support technical solutions.
- Coordination, provisioning, and installation of equipment at all data center locations
- Provide input into design of environments for improvements or project needs
- Provide maintenance of infrastructure technologies following the change management process.
- Lead the technical implementation plans in support of infrastructure technologies.
- Lead the evaluation, selection, and testing of hardware and software products.
- Maintain regulatory compliance under NERC-CIP guidelines.
- Oversee equipment maintenance, lifecycle replacement, and inventory
- Oversee initial racking, cabling, and configuration of physical devices within the data center.
- Responsible for day-to-day operations of Unix/Linux, storage, and data protection servers and appliances.
- Data Center Information Management (DCIM) and automation tools.
- Perform/coordinate special assignments from OSG Infrastructure Management.
- Provide 24x7 on call support.
- Provide professional and technical mentoring for team members.
- Travel as required within the US and to Europe
- Key Technical Working Skills:
- In-depth knowledge of data center operations, Unix/Linux, and automation subject areas
- In-depth knowledge of professional standards and trends within areas of expertise.
- Solaris 10/11, Oracle Linux, RedHat
- Veritas data protection platform
- Oracle X86 Servers, ZFS, Exadata researching and developing policies, standards, and procedures automation tools\scripting at an intermediate to expert level
- Knowledge of data center tiering and the standards required to meet the certification levels
- Must possess ability to deal collaboratively, diplomatically, and successfully with customers, coworkers and other professional colleagues, managers, and staff.
- Must be able to work effectively in a team environment, as well as work independently with limited supervision.
- Must have excellent problem-solving skills while providing first class customer service. Requires outstanding oral and written communication skills.
- Each employee must accept responsibility for their own safety and health as well as the safety and health of their fellow employees.
- Required Qualifications
- Education:
- BS/BA Degree in Business, Computer Science or other technical discipline.
- Will consider additional years of relevant experience (10+ years) and/or related technical certifications in lieu of degree requirement (in accordance with the FLSA Computer Professionals Exemption)
- Meet at least one of the following:
- AS Technical Related Degree with 8 years of technical experience
- BS Technical Related Degree with 6 years of technical experience
- MS Technical Related Degree with 4 years of technical experience