Lead Content Designer

Description:

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
As the window to TikTok's business services, our TikTok Monetization UX Design team aims to enable and inspire clients to effortlessly connect with audiences and maximize brand potential.

The Monetization Sales Tools team sits within the TikTok Monetization Products organization. The team aims to optimize internal sales tools to increase organizational efficiency, align more clearly with Product, and drive revenue growth. We're looking for a Lead Content Designer who will rearchitect our internal sales tools, as well as understand and tackle user journey challenges to meet our sales leaders' unique needs.

Through clear, expressive writing, content designers build products that captivate and engage our viewers, and transform product features and concepts so that they're intuitive and easy to understand. You'll actively build relationships with stakeholders, including product management, product design, sales, user research, engineering, and localization teams to promote content design within TikTok.

In this role, you will:

• Lead content design and UX writing projects for the Monetization Sales Tools workstream
• Design and build a new information architecture and product navigation system
• Understand and build scalable user journeys for different personas
• Organize, define, and govern terminology
• Craft, proofread, and edit concise, conversational product UI content
• Contribute to and evolve TikTok Monetization's content, voice and style guidelines
• Meet and align with teams across global time zones to drive a cohesive product narrative
• Collaborate with and influence design, product, research, and sales teams in a fast-paced, dynamic work environment
• Participate in design critiques to drive consistency and improve content quality across monetization products
• Define efficient, practical solutions and processes for large-scale problems

Qualifications
Qualifications

• Minimum of 7 years of content design or UX writing experience for web and mobile applications
• Bachelor's degree in English, Journalism, Communications, Technical Writing, UX, HCI, or equivalent practical experience
• Strong experience with information architecture and taxonomy
• Proficient understanding of customer relationship management, ads, or sales tools
• Writing portfolio including, but not limited to: user interface copy, microcopy, user education
• Ability to rationalize design choices and content variations
• Ability to organize and communicate thoughts and decisions with stakeholders
• Ability to drive product strategy and vision
• Experience designing and shipping end-to-end products with complicated flows, multiple scenarios, and edge cases
• Experience collaborating with product management, product design, user research, engineering, and localization teams
• Experience using Figma