Lead Cashier

Description:

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The LC is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services. 
Courteously handle sales, refunds, and exchanges.
Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience. 
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals. 
Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times. 
Maintain prompt, regular attendance. 

People

Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served. 
Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. 
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals. 
Assist in the training of new cashiers, and cross-training other associates in cashiering.
Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance. 
Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty’s systems’ prompts. 
Regularly participate in ongoing training, including timely completion of daily digital trainings, to enable continuous professional development and drive sales performance.
Collaborate with managers and associates throughout the store to help grow the business.

Process

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards. 
Adhere to Ulta Beauty’s dress code.
Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures. 
Complete select register open and close functions as directed by the manager on duty.
Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area. 
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. 
Execute other operational tasks as directed.

Education

High school diploma is preferred

Experience

2 years of relevant work experience or equivalent combination of education and relevant work experience preferred 
Proven ability to delegate, multi-task, and problem-solve
Demonstrated knowledge and passion for guest service and a competency for selling
Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
Demonstrated experience in exceeding sales goals and training new hires 

Skills

Proficient with basic technology (e.g., Point of Sale system and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable