Description:
The Last Mile Coordinator will play a key part in driving operational excellence and delivering successful business results. This position is responsible for the auditing of our Last Mile installation network and providing prompt resolution of issues encountered during an order’s life cycle. The Last Mile Coordinator role will work closely with our Last Mile 3PL providers and internal stakeholders to ensure an effective operation of the delivery and install network.
What you’ll do:
- Perform daily audits on Last Mile deliveries to their successful completion.
- Utilize Last Mile digital tools for internal and customer communication.
- Communicate with 3PL partners on order updates and resolution of open issues.
- Reconciliation of past due EDC orders. Provide feedback to region managers.
- Document claim detail: file claims with 3PL providers and report claim recovery.
- Validation and approval of 3PL invoices. Ensure prompt invoicing and payment of services.
- Provide ad-hoc delivery and install status reporting.
- Manage integration health between order management and last mile operational systems.
- Support cost saving projects that enhance operational flows.
Qualifications:
- Bachelor’s degree preferred.
- Minimum 2 years of operational work experience with emphasis on home delivery and supply chain operations, or other equivalent work experience.
- Intermediate skill level with Microsoft Office. Experience managing and reporting KPI performance through data tools like Microsoft Excel and Power BI (or other visual insights program).
- Demonstrate a successful track record of identifying and executing waste elimination through root cause analysis and collaborative problem solving.