Labor Relations Advisor

Description:

As a Labor and Employee Relations Advisor at CVS Health, you will be responsible for supporting a designated business unit by providing advice, consultation and guidance to leaders and employees on the application of CVS Health policies and practices. This team responds to a high volume of routine requests and escalated employee relations concerns from leaders and employees. As an Advisor, you will support resolution of these issues while mitigating risk and adverse exposure to the company.

Responsibilities:

The role provides proactive support and intervention to promote a positive employee relations culture, while partnering collaboratively with various cross-functional stakeholders (e.g., Labor Relations, HR Business Partners, Compliance, Legal, etc.). The Advisor will serve as a labor relations subject matter expert to support business unit leaders with employees covered by a collective bargaining agreement (CBA). They will effectively manage a caseload of grievances and workplace inquiries while assisting leaders with coaching, corrective actions, and terminations. This role requires meeting case management metrics, such as closing cases within a certain timeframe and following established CBA and case management processes.

The successful candidate will exhibit a professional and calm demeanor with all levels of employees and possess strong interpersonal skills which include conflict management, investigation, and influencing. The Labor and Employee Relations Advisor will need to be able to effectively present and deliver training to leaders, be highly organized with an emphasis on accuracy and able to prioritize and plan their time/resources accordingly in a fast paced, matrixed environment. This role will require the handling of highly confidential and sensitive information.

Required Qualifications:

• 5+ years of experience including, but not limited to the following:
• Direct experience interacting with labor unions and advising on labor relations matters. Experience must include management and disposition of grievances; participation in labor arbitrations and collective bargaining is a plus.
• Direct experience managing, advising, and resolving employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline and termination).
• Experience conducting workplace investigations and utilizing case management systems (i.e., Salesforce)
• Knowledge of federal labor and employment laws, rules, and regulations.
• Ability to travel as needed (may include plane travel)