Key Account Manager

Description:

PRIMARY DUTIES & RESPONSIBILITIES

Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
Update records with all pertinent information on a daily basis.
Maintain customer contract/PO status and renew contracts/PO's before they expire.
Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer's expectation.
Generate leads to turn over to Service and Sales teams (when necessary).
Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.