Description:
The Key Account Manager (KAM) maintains solid relationships with the company's key clients. The KAM is globally responsible for one or more accounts, ideally located close to most Process automation Solutions (PAS) key accounts. The KAM´s tasks and responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided and identifying new business opportunities for key clients.
Essential Job Functions:
- Developing and sustaining solid relationships with key clients that brings and creates the best value; represents the entire PA value proposition toward customers.
- Develops a thorough understanding of key clients' needs and requirements and prepares customized solutions together with operational management.
- Drives activities and opportunity pipeline for the development of offers, which are aligned to customer needs and strategic growth. Understands short-, medium- and long-term visions and requirements of the customers in the direction of PAS services and strategy.
- Negotiates contracts with key clients and meets established deadlines for the fulfillment of each client's long-term goals.
- Communicates and collaborates with Operations Management, Marketing, Business Development, and other departments to ensure that key clients’ needs are met.
- Complies with company's CRM systems for managing and tracking sales progress and KPI's. Manages his clients actively in the CRM systems.
- Compiles reports on account progress, goals, and forecasts for cluster management and stakeholders.
- Addressing and resolving key clients’ concerns and complaints.
- Coordinates pre-sales and post-sales follow-up, achieving and exceeding weekly and monthly KPIs.
- Monitoring market trends and providing regular competitor feedback.
- Maintaining the security of confidential documents.
- Other duties as assigned.