Key Account Manager

Description:

The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst's uniform rental, direct sale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the account and hold total accountability for the all account metrics.

PRIMARY DUTIES & RESPONSIBILITIES

Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
Update records with all pertinent information on a daily basis.
Maintain customer contract/PO status and renew contracts/PO's before they expire.
Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer's expectation.
Generate leads to turn over to Service and Sales teams (when necessary).
Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.

ADDITIONAL DUTIES & RESPONSIBILITIES

Prepares reports of business transactions and keeps expense accounts.
Communicates effectively with their manager about both service and sales challenges, successes, and needs associated with new business generation.
Attends weekly meetings.
Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement.
Assist the service team in stylizing uniform programs and renewing customers upon expiration.
Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs.
Qualifications

EDUCATION AND EXPERIENCE

College degree preferred.
3 to 5+ years of successful sales and/or service experience.
Must be able to travel approximately 70% - 80% for customer interfacing
Excellent people, communication and interpersonal skills for relationship building.
Strong contract and negotiation skills.
Good judgment/decision making
Problem solving (solutions and execution)
Order writing, proposals and pricing