Description:
WHAT YOU’LL DO:
The Key Accounts Sub Rep will effectively support Liberated Brands Key Account Managers in all sales initiatives. The Sub Rep plays a strong role in the Account Sales Team's success. The Sub Rep will be an active participant in all market appointments, assisting managers with direct selling while acting as a point of contact for retailers, ensuring Customer satisfaction is met.
- Attend market appointments with accounts; manage overall meeting prep, assist with direct selling, note taking and merchandising. Provide same day recap of customer meetings with action items and follow ups
- Build and maintain strong working relationships with key accounts by providing customer service and sales support in a timely and efficient manner
- Effectively manage office phone line and provide prompt and immediate service for all accounts
- Manage order file and ensure that accounts are fully informed of order status, fill rates, and expected inventory due-in information as provided by Sales Operations team
- Communicate with Key Account Manager to ensure account inventory needs and product opportunities are met
- Aid in sample coordination efforts for Key Account Team including line prep, management of sample requests, and return of outbound items
- Assist in managing Key Account team market and showroom calendar
- Verity orders are accurate and received with enough lead-time to ship within preferred ship window
- Enter various forms of data; account required forms. SMU forms, and others as needed
- Manage and execute from start to finish SMU requests as directed by Key Account Manager
- Report and forecast on weekly shipping goals and monthly targets provided by Key Account Managers
- Ensure the timely disposition of all order discrepancies, shortages, mis-shipments, and defective product returns
- Work with production team to ensure any special ticketing and VAS requirements are handled at the factory level
- Responsible for set up and break down during account line showings
- Work cross functionally with all other including but not limited to marketing, distribution center, design, and production