Description:
The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second and third tier support to end users as well as support to tier one technicians in a Help Desk environment.
The IT Support Specialist provides immediate solutions when possible, furnishes feedback to the end user, and informs other IT staff on recurring problems and issues that are affecting multiple users.
In particular, you will
- Install, troubleshoot and repair computer hardware, (PCs, Thin Clients, etc.) and software.
- Install hardware and peripheral components, such as memory, circuit boards, hard drives, printers, scanners and backup devices.
- Load software packages such as Windows OS and all other pre-approved applications.
- Troubleshoot hardware and software conflicts and make repairs or adjustments as necessary.
- Instruct and assist users in use of computer equipment, software and manuals.
- Provide technical assistance and training to end users on computer operating systems and approved applications.
- Maintains and supports the Anti Virus software and configurations.
- Assists in evaluating and testing new technologies for feasibility and implementation within the organization.
- Assists with managing and creating group policies and associated scripts related to PC usage.
- Administer LAN equipment, such as switches, routers, wireless access points, etc...
- Maintain and configure shared network printers and personal printers.
- Provides technical support and consultation for other IT projects and initiatives as necessary.
- Maintains all support work orders in the helpdesk ticketing system.
- May participate in after hours support via cell phone to adhere to agreed upon end user support service levels.
- Attend technical conferences and seminars to keep abreast of new software and hardware developments.
- Contact approved vendors for technical support.
- Performs other duties and projects as assigned.
- May include travel commitments, up to 10%.