Description:
This role will be to provide overallhardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capableof providing optimumcustomer service to a wide variety of users through professional commitment and dedication. This candidate must also be ableto adapt to change and learn quickly in a highlydynamic environment. The job will requiretravel between offices (up to 150 miles)
Desired Skills & Experience
Responsibilities:
- Image and installsoftware on Windows,and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiplecomputer platforms: Windows,Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recoverycoordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and AssetManagement – DepotOperations
- Coordinate with externalvendors for dispatchsupport
- Identify and resolvehardware and softwareapplication conflicts
- Open and close service requests,as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for assettagging and enteringall incoming equipment into our asset management system
- Collaborate with cross functional teamsto properly onboardincoming new hires
- Ensure that hardwareis properly assignedand updated into our management system
- Provide weekly reportson physical inventory counts as well as recordweekly outflows of hardware equipment
- Work with externalSuppliers to schedulerepairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards
Requirements/Qualifications:
- Prefer 3-5 years IT experience, including technical training
- Knowledge of Windowsand Macintosh platforms, (including portables) and Microsoft Office suite of applications
- Experience with imagingwindows 10 OS.
- Familiar with basic network concepts(e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, servermaintenance, etc.)
- Experience in using PC-based word processing, presentation, and e-mail softwarepreferred
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Abilityand willingness to work extendedhours or a modified scheduleto support planned activities or emergency situations
- Outstanding customer serviceand interpersonal skills
- Excellent organizational skillsand ability to prioritize tasksamong many competing requests
- Experience working in or supporting a call centeror help desk environment
- MCP and or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Own car for transportation (mileagewill be reimbursed by policy)
- Valid driver’s license