Description:
In this position, you will:
- Apply ServiceNow IT ticket tracking software to manage, respond to, and resolve service tickets and problem incidents for the various facilities management software supported.
- Utilize Information Technology Infrastructure Library (ITIL) best practices, IT Service Management (ITSM) for service management, or other similar IT service management frameworks, such as Agile Service Management or ISO20K Service Management certifications.
- Create and maintain operations documentation for managing the FMSD Service Desk either in written form or by providing information to support documentation of the system. Maintain this documentation through regular reviews, coordinating with stakeholders and updating stakeholders with new content.
- Provide “how to” training on newly deployed facilities management software systems functionality and software upgrades that impact navigation and usability functionality in IBM TRIRIGA, Resolver Perspective Security Incident Reporting software.
Requirements
Conditions of Employment
- Pass Pre-employment Background Investigation
- May need to complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer
- Males born after 12/31/59 must be registered with Selective Service.