It Service Desk Analyst

Description:

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

Responsibilities
 

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and escalate to the engineering team
• Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Inventory and Asset management of all endpoint hardware.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed.
   

Requirements
 

• At least 3 years of experience in a service desk technical role
• Excellent knowledge of PC and Apple hardware
• Extremely detailed oriented
• Excellent customer service
• Excellent communication skills
• Experience with a ticketing system and managing a ticket queue
• Must participate in a weekly on call rotation
• Must be able to travel if necessary
• Must be a U.S. Person because of required access to U.S. export controlled information