Description:
We are seeking go-getters ready to roll up their sleeves and make things happen. In this role, you’ll work with the sales or customer success teams.
- The customer success role is expected to include onboarding new users, providing top-notch support, and conducting outreach that builds strong relationships. You’ll also receive hands-on experience supporting marketing and events, item cataloging, data collection, data entry and model testing.
- The sales role is expected to include interesting and creative activity in research and analysis, and sales enablement.
If your goals include gaining real-world experience in sales or customer success, working with a team of fun, smart folks, being part of a disruptive company making a real difference in inventory management, we would love to hear from you!
Key Responsibilities / Objectives
Sales
Research and Analysis
- Prospect Research: Identify and research potential customers or leads, focusing on target industries, company size, and decision-makers.
- Market Analysis: Analyze market trends and competitors to provide insights that can shape sales strategies.
- Customer Insights: Collect and analyze data on customer preferences, pain points, and software adoption trends.
Sales Enablement
- CRM Management: Update and maintain customer relationship management (CRM) systems, ensuring accurate data entry for leads, opportunities, and sales activities.
- Sales Collateral Development: Help create and update sales presentations, one-pagers, and case studies.
- Email Templates: Draft outreach emails and follow-up templates for different customer segments.
Shadowing: Join sales calls and meetings to observe and learn from experienced sales professionals.
Customer Success
- Connect with customers in a friendly and helpful way, focusing on their needs.
- Set up demos, test drives, or appointments to keep things progressing.
- Collaborate with sales and marketing to progress engagement strategies and promos.
- Keep the customer and/or sales systems current with customer details and notes.
- Check in post-purchase to ensure high satisfaction and progress any follow-up needs.
- Support other projects and initiatives as required.
Requirements
- Strong interpersonal skills to build meaningful connections and trust with customers.
- Exceptional verbal and written communication skills for clear and effective interactions.
- Highly organized with a keen eye for detail and the ability to multitask efficiently.
- Skilled in creating organized, spreadsheet-based workflows to ensure agility and efficiency when needed.
- A proactive, customer-focused mindset for solving problems and making impactful decisions.