Interim Visitor Services Team Lead

Description:

SUMMARY

The Visitor Services Team Lead oversees the Visitor Services Associates and serves as the Museum’s principal point of contact throughout the visitor experience including entrance, phones, ticketing, main gallery, and exhibition spaces. This position works to continually raise the profile of the Museum as a visitor-centric organization within the community. This is a truly unique opportunity to be a part of the Visitor Services Team, collaborating with various departments across the Museum including Marketing, Development, Information Technology, and Protective Services.

TMA seeks to become the model art museum in the United States for its commitment to quality and its culture of belonging. This vision and the ways in which it is operationalized are established in the Museum’s Strategic Plan as well as its integrated Belonging Plan’s goals address our organization’s effort at structural change to promote diversity, equity, access and inclusion. Our organization seeks employees, gallery artists, volunteers and interns who offer diverse perspectives.

KEY ACCOUNTABILITIES

• Oversees Visitor Services Team day-to-day.
• Motivates the Visitor Services Team to reach sales and membership goals.
• Positively engages with guests providing directions and information regarding the campus, locations of the permanent collections, special exhibitions, and amenities.
• Actively promotes membership sales with visitation and assists with annual membership renewal campaigns and calls.
• Uses a point-of-sale system for cash and credit transactions. Troubleshoots system errors. Trains staff on the system procedures.
• Completes daily opening and closing procedures including register preparation and verification.
• Uses computer and e-mail for internal and external customer communications.
• Maintains a clean and functional workspace including the Visitor Services back office and information desks located across the Museum campus.
• Maintains satisfactory scores on all Quality Assurance checks throughout campus, logging concerns in a timely manner.
• Proactively identifies, troubleshoots, and de-escalates issues occurring in the galleries and across the Museum campus.
• Works closely with Protective Services to ensure the safety of visitors and the collection; actively promotes the safety policies of the Museum.
• Provides coordination and support assistance for special programming.
• Performs other duties as assigned or required.