Description:
Do you thrive in a dynamic, collaborative, and creative work environment? Do you enjoy developing and creating engaging learning experiences that empower learners to excel in their roles? If you answered yes to these questions, we are looking for you to join our team.
The Instructional Designer is part of the Revenue Enablement team. We are looking for a professional Instructional Designer to develop and design learning experiences. The goal is to facilitate learners in acquiring knowledge, skills, and competencies in an effective and appealing manner. Working with a diverse set of learners across the revenue-generating organization, you’ll employ a creative approach to learning technology solutions, including technical role-based skills, sales/servicing skills, payments industry domain knowledge, compliance, technology, and essential process knowledge to help our technical teams more efficiently and to help our servicing teams provide a world-class support experience to our existing merchants. As part of a global team, you will need to be able to think strategically about how to create training by role and region with a strong emphasis on execution excellence.
In this role, you will:
- Design and develop learning solutions utilizing modern learning methods and tools to ensure learning initiatives are constructed to produce the desired changes in behavior, attitude, knowledge, and skills needed to make a real business impact
- Utilize sound instructional design methodologies to develop complex (e.g., guided discovery, case method, problem-based, game-based, competency-based approaches), high-quality, and innovative (formal, informal, blended) instructional materials and learning solutions
- Select and use appropriate techniques to define and sequence instructional content
- Conduct media analysis to efficiently and effectively match instructional media to the content, the audience, and desired outcomes
- Collaborate with global teams and subject matter experts on course design, development, and delivery
- Create and maintain job/task analysis; training needs analysis, design documents, storyboards, video scripts, project plans, and other artifacts for various training projects
- Apply project management principles and tools to direct the instructional design process to deliver results on time, on budget, and within scope
- Develop and maintain training materials, documentation, manuals, job aids, quick- reference guides, and other training aids
- Collect and analyze program data to evaluate training courses and program effectiveness; identify problem areas and make recommendations for improvements
- Actively research evolving trends in the field of learning and recommend innovative training tools and techniques to deliver cutting-edge design solutions
- Determine and implement criteria and approaches to measure the learner’s performance and develop the appropriate instruments ranging from assessments, surveys, and other content as needed
Job Skills & Qualifications
- Bachelor’s degree, preferably in Adult Learning, Education, or related field
- 5 to 7 years of demonstrated experience in eLearning course development and instructional design
- Extensive experience utilizing eLearning development tools such as Articulate 360 and Adobe Captivate to deliver learning experiences
- Strong proficiency with industry standard design tools such as, Camtasia, Vyond, and, Adobe Creative Suite
- Strong content creator, experienced in crafting various types of training content (assessments, content outlines, storyboards, videos, instructor-led activities, job aids and infographics)
- Experience developing interactive learning content with audio/video editing and animation software such as Adobe Premiere Pro, Adobe After Effects.
- Excellent written, verbal, critical thinking, problem solving, and interpersonal communication skills
- Strong project management experience, must be able to self-manage and prioritize projects with little supervision
- Business and ROI-minded, performance improvement driven
- Comfortable in fast-paced, changeable environment
- Proven aptitude for creating instructional content for sales, product, strategy, and operations audiences
- Ability to connect the dots in a highly matrixed and complex organization