Insights Manager

Description:

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners (employees) who share this passion and are guided by their service to others.

Do you love bringing qualitative and quantitative learnings together, to tell a compelling story? As a Starbucks Market Research & Insights manager, you will inspire teams and leaders to take action and make decisions by serving as the champion of our Customers and Partners (employees). In this role, you will lead a broad variety of research projects to suit the needs of the business. You will help others translate business questions into research objectives and, in turn, into studies and learning plans. You will serve as a consultant across a wide variety of teams, spanning—among others—product, R&D and operations.

Leveraging your previous experience, we will enable you to:

• Act as a thought leader and collaborator in designing custom research plans, incorporating diverse approaches
• Collaborate with business partners and team members to translate business questions into research designs and customized reports
• Tell compelling stories with data, making meaning for business stakeholders
• Master Starbucks research approaches to add value and impact incremental research capabilities
• Serve as an influencer, representing the voice of our Customers and Partners

We’d love to hear from people with:

• Knowledge and experience with both quantitative and qualitative research methods
• Experience leading end-to-end research, from scoping to planning, executing and reporting
• The ability to see the big picture, taking strategic approaches to research plans
• Comfortable with experimental research design
• Familiarity with design research methods and approaches
• Compelling, persuasive oral and written communication skills
• Proven ability to build strong cross-functional relationships
• Market Research & Insights experience in CPG, Retail or a Market Research vendor