Description:
Responsibilities:
- Partner with Outside Territory Representatives to make outbound quality sales calls
- Provide world class customer service for your customers and internal stakeholders
- Confirm and enter incoming purchase orders received by phone or email
- Provide timely and accurate responses to inquiries from Outside Territory Representatives
- Typical inquires include:
- Item availability and/or placement of purchase orders
- Account balances
- Order / Back Order status Product descriptions and feature explanation
- Selection of the best product mix for customers
- Warranty issues or concerns
- Communicate back orders and suggest alternate products
- Promptly respond to emailed inquiries with well written, concise emails answering questions, offering solutions, and addressing concerns
- Execute on the operational aspects of account management to provide customers with world class service
- Make sure special instructions are noted and visible on purchase orders so that they can be processed correctly
- Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of orders
- Communicate with accounting to make sure customer accounts are in good standing - including invoicing, cash receipts and credits
Qualifications and Attributes:
- Bachelor's degree required
- At least 0-2 years of experience in B2B sales, account management, or customer service
- Proficient with basic computer skills – Excel, Word, web browsers, etc.
- Basic understanding of accounting principles
- Ability to efficiently execute multiple tasks and work in an entrepreneurial fast paced environment
- Self-starter – you have a hunger for tracking down opportunities and executing on them
- Priority management - ability to determine daily priorities and focus time/effort accordingly
- Strong written and verbal communication skills – ability to clearly, concisely and intelligently communicate to a variety of potential audiences (existing customers, potential customers, co-workers, vendors, etc.)
- Relationship skills – the ability to connect well over the phone, in person and via email
- High sense of urgency
- Ability to work 8AM-5PM CST