Description:
Essential Functions & Responsibilities
- Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
- Maintains responsibility of orders from quotation to collection:
- Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
- Responds to customer inquiries.
- Processes customers’ orders and send order acknowledgements.
- Review customer purchase orders for special conditions/documentation
- Checks availability and verifies ship dates.
- Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
- Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
- Negotiates pricing and delivery with vendors when necessary.
- Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
- Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
- Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
- Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.
- Other duties as assigned by Management.
Preferred Education/Experience
- Bachelor’s Degree preferred.
- 1-3+ years’ experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor a plus.