Description:
Dalco, a division of Imperial Dade, is searching for a motivated Sales Development Specialist at our New Brighton, MN field office to maintain and develop customer relationships and grow profitable sales. Successful reps will be capable relationship capable of building relationships via phone and virtual meetings, goal oriented, and have a strong business acumen. The primary responsibility of this role is to pursue profitable sales opportunities to meet gross margin sales goals.
Responsibilities
You will~
- Meet overall new business Sales and Profit goals along with all other quarterly promotional goals.
- Collaborate with category specialist to identify new opportunities with current customers.
- Make contacts with customers via phone, email, social media, and print.
- Track contacts and opportunities in CRM
- Maintains accurate file of all assigned accounts and is responsible for developing proposed price lists and price changes on selected accounts.
- Prepares and submits quotations, contracts, customer required reports, and promises delivery within established limits.
- Monitors and assists with resolutions of selected accounts receivable problem areas.
- Maintains opportunities through pipeline management.
- Performs all order-entry functions necessary to process customer orders.
- Maintains current book or file of all customer specifications and provides for revisions as required.
- Maintains relationships with customers, distributors, and other personnel in performance of duties.
- Handles confidential information and contacts where discretion is important.
- Understands and correctly uses all company trademarks and trade names.
- Promote and sell overstock/obsolete products.
- Generally displays a courteous and helpful attitude in order to provide a positive experience for our customers.
- Promptly follows up with customer after complaint to ensure they are satisfied with the action that was taken.
- Regularly listens to customers in an empathetic manner, ensuring an understanding of questions, concerns and requests and their feeling associated with them.
- Recommend potential departmental changes and improvements.
- Assist all customer support departments in resolution of customer problems and satisfaction of needs.
- Perform additional duties and projects as assigned.
- Seek input from employees, supervisors and other personnel involved with the job.
- The company may at any time change functions and requirements of the position to meet the business needs.
Qualifications
You have~
- Bachelor’s degree in business or related field (Or equivalent combination of experience, education, and training)
- 2 years of experience in a sales setting
- Experience in a distribution setting preferred
- Excellent time management skills
- Ability to work with others and independently
- Decision making, problem resolution, creative thinking skills
- Excellent follow through skills
- Negotiation skills
- Possess excellent telephone communication skills
- Highly proficient with computer (internet, outlook, word, excel)
- Able to cope in a stressful and fast-paced environment.
- Detail orientated and Customer Service Oriented
- Demonstrate good verbal and written communication and problem solving skills.
- Trustworthy, honest and respects confidentiality.