Inside Sales

Description:

Summary: The Commercial & Residential Estimator/ Inside Salesperson will increase sales and customer satisfaction by timely providing customers with quotations and assisting with any questions pertaining to the quotations. They will also work with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Duties and Responsibilities:

Obtain and select construction open bid reports for estimation purposes.
Obtain current costs of products.
Maintain an orderly quotation file and record of jobs estimated.
Receive calls and offer service or phone estimates to customers.
Actively assist customers by recommending new products or suggesting alternatives.
Regularly attend sales meetings.
Maintain technical and computer capability to effectively use estimation and submittal builder software, distribution and office software, and other information resources.
Deliver timely, well-prepared and professional estimates and submittals.
Coordinate the ordering, receiving and delivery of products in a timely manner.
Generate new and repeat sales by providing product and technical information in a timely manner.
Determine customer requirements and expectations in order to recommend specific products and solutions.
Recommend alternate products based on cost, availability or specifications.
Present price, credit and terms in accordance with standard procedures and customers' profitability profile.
Accurately process customer transactions such as orders, quotes or returns.
Accuracy and attention to fine details.
Provide accurate information regarding availability of in-stock items.
Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
Fill request for catalogs, information or samples.
Remain current on customer preferences by attending sales meetings, vendor training, trade shows, or reading trade journals.
Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
Communicate to the purchasing department unexpected increases or decreases in demand for products.
Work with PHW Product Review Committee (PRC) to evaluate and make new product recommendations.
Follow company policies and procedures.
Review and understand company ethics policies.
Practice honesty and integrity in customer and vendor relations.
Understand terms and conditions of sales and the extent of liability and responsibility.
Communicate and interact professionally with other employees.
Delivers superior customer service.
Effective listening, communication (verbal and written), negotiation and good phone skills.
Demonstrated integrity and ethical standards.
Technical expertise and knowledge of company products.
Problem-solving and analytical ability.
Comfortable in fast-paced environment.
Professional demeanor.
Able to handle difficult customers with diplomacy and tact.
Manages time effectively and adapts quickly to changing priorities.
Able to determine priority of tasks and execute on each task accordingly.
Able to perform business math (basic algebra, compute rate, ratio, etc.)
Team player who works productively with wide range of people.
Able to work independently with some direction.
Capable of following written instructions and documented procedures.
Demonstrated understanding and application of effective selling strategies and techniques.
Superior organizational skills.
Demonstrated success meeting sales goals and growing sales.
Knowledge of logistics, including carriers, shipping policies and procedures.
Knowledge of Microsoft Office Suite and distribution software.
Communicate company's commitment to continuous improvement process.
Use personal computer and other common office equipment.
Present a professional image.
Promote teamwork and cooperative effort.
Practice positive customer relations and constructive problem solving.
Continuously upgrade skills and knowledge to improve personal effectiveness and provide training and guidance to less experienced/skilled personnel.
Maintain a safe and unobstructed work area, follow all safety guidelines and utilize appropriate safety equipment and practices.
Performs other related duties as assigned by management.

Education:
High School diploma or general education degree (GED) required, Associate's Degree or Bachelor's degree in related preferred.

Qualifications:
Minimum two years in similar position and/or training, or equivalent combination of education and experience preferred.
Minimum 1-2 years in progressive position.

Skills:
Product/applications experience required.
Wholesale distribution experience preferred.