Description:
You will be accountable for sales of products/systems/services/solutions in Electrification Distribution Solutions, Cary, NC, driving sales volumes and margins. As Inside Sales Specialist, you will work closely with 1-3 Sales Account Managers, supporting Electrical Power Distribution equipment and Control Systems sales to our large North American Power Utilities and Energy customers. You’ll be involved in the end-to-end sales cycle and process, from initial quote, to order processing & management, to status tracking. You will be accountable for nurturing positive customer relationships and providing exceptional customer service support.
This position reports to
Inside Sales Director
Your responsibilities
- Utilize daily ABB’s Order Management tools and Sales Tracking systems for an assigned set of customers to provide proactive sales support for new order entry, order status & management, and timely responses to customer inquiries
- Act as a liaison between Sales Account Managers, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to provide effective resolution to any customer complaints or issues raised
- Assist in the coordination of investigations on complaints or customer service inquiries, as needed and provide direct communication and follow-up on all problem resolutions
- Will support the following activities on a periodic basis
- Participate in bid proposal reviews to analyze our response to meet customer contract requirements
- Help support investigations into identified technical product problems
- Provide reports to customers on outstanding orders, supplier managed inventory, or Blanket Purchase Order status/management
Your background
- Bachelor's degree is required in related field with a minimum of 2 years of technical sales support or customer support, or Non-degreed with 5 or more years of direct experience in sales or customer support of a technical industrial or commercial manufactured product
- Experience in the Electrical Power Products or Utilities industries is preferred
- Direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries is required
- Must have ability to handle and manage many concurrent customer orders and quotations
- Order Management, Procurement, and Sales Management systems’ experience and capabilities is preferred
- Demonstrated MS Office proficiency and experience particularly with Excel is required
- Experience in outside sales and/or working with prospective customers is a plus
- Solid analysis and problem-solving skills are required
- Ability to work in a collaborative team environment with excellent verbal and written communication skills in English is required. Bi-lingual capability a plus
- Candidates must already have a work authorization that allows them to work for ABB in United States