Information Technology Analyst

Description:

We are working with a prestigious global law firm who are looking to bring onboard an experienced IT Analyst to join their New York office. You will be joining a global team to ensure the smooth running of their support function. You will be responsible for working directly with the end-user to troubleshoot and resolve technical incidents, onboarding & offboarding end-users, and providing AV setup and support, with the opportunity to provide support at high profile trials.

They invest heavily in new, emerging technologies, giving you exposure to some of the best tools on the market. They also offer award-winning training, allowing you to steer your own professional development, as well as a generous benefits package. You will be working with a collaborative, close-knit team of industry experts.

What will the job look like?

• Troubleshoot & resolve technical issues via phone, email & in-person.
• Identify & recommend solutions for continuous improvement.
• Provide support for conferences / meetings / high profile trials.
• Create documentation & knowledge-based articles to improve efficiency.

What do you need?

• Excellent communication & customer service skills.
• 3+ years of experience working in a support-focused role.
• Experience working across Windows, O365, Citrix, AV tools.
• Previous experience working in the professional services industry, ideally a law firm.