Description:
Ford’s Theatre Society values and is committed to maintaining a diverse, inclusive, and equitable workforce and working environment. Ford’s is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, national origin, sex, gender identity or expression, family status, sexual orientation, disability, age, neurodiversity, veteran status, or any other characteristic protected by law.
PRINCIPAL RESPONSIBILITIES:
- Provide excellent and responsive customer service to members and individual donors. Serve as a primary point of contact for members with questions, concerns or requests to purchase performance tickets.
- Support Deputy Director with strategic planning for acquisition, retention, upgrades and renewals for the membership programs.
- Develop all member communication and materials including membership brochures, appeals, acknowledgement letters, renewals, e-news and social media appeals, reply devices, recognition materials and dynamic web content.
- Research new members and generate member prospect leads.
- Provide support to the Deputy Director in executing mailings to prospects, donors and members including acquisition appeals and newsletters.
- Serve as the Development Team representative on the Social Media Content Committee, providing and reviewing copy to the Social Media Manager for post about our annual fund and membership appeals.
- Cultivate a portfolio of current members and prospects.
- Administer renewal process for John T. Ford Society and Friends of Ford’s Theatre members with assistance from the Development Associate.
- Support the Deputy Director in all moves management/plans, reporting and stewardship activities as related to members and prospects (utilizing the Tessitura database).
- Oversee the weekly membership acknowledgement process by the Development Associate. Ensure that donors are being acknowledged in a timely and personalized manner.
- Coordinate with Development Associate to ensure that all member benefits are fulfilled in an appropriate and timely manner to provide sound stewardship of our members.
- Work to ensure that individual records in the Tessitura database are accurate and up-to-date.
- Utilize the Tessitura database to run reports, extractions and lists, inputting campaigns and appeals, purchasing and exchanging tickets for members, and other tasks as needed.
- Serve as the Development Team representative for the Tessitura Working Group and assist with facilitating on-sale planning and testing for members and the general public.
- Serve as back up to the Development Associate for entering all individual and membership gifts into the Tessitura database.
- Keep the membership page of Ford’s Theatre website up-to-date with current membership benefits, events and images.
- Provide special event support as needed and requested in creating, managing, tracking, and executing a variety of events for members, donors and prospects.
- Conduct guided tours of the Ford’s Theatre Campus for members and prospects.
- Provide input and ideas to help ensure all events are welcoming and inclusive of diverse audiences and reflect Ford’s values and dedication to improving diversity, equity and inclusion.
- Actively participate in Ford’s Theatre Society’s ongoing efforts to become an anti-racist organization. These efforts include staff-wide conversations, new programming, development of new resources for staff and audiences, and an expectation that all staff will keep themselves informed of new resources and trends in the field of anti-racism and DEAI and how they can be applied to their own work on a day-to-day basis.
- Other duties as assigned.
QUALIFICATIONS:
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent written, oral communication and interpersonal skills
- Self-starter with the ability to multi-task and be in control of numerous tasks at any one time
- Prefer Tessitura or similar database experience
- Prefer knowledge of and experience in using research resources for prospecting
- Prefer knowledge of fundraising campaigns, finance and budgeting
- Ability to work effectively with a diverse population of donors, theatre staff, volunteers and senior management
- Demonstration of initiative, creativity and follow-through
- Maintains confidentiality
- Excellent time manager with strong planning and organizational skills
- Strong customer relation skills
- Ability to work occasional evenings and weekends
- Enthusiasm for the performing arts, education and/or history
EXPERIENCE:
- Minimum three to five years’ experience in development, fundraising, customer service or communications, preferably in a non-profit cultural organization.