Description:
The Team: The WSO Implementation Team within Professional Services handles all new client onboarding projects across the WSO suite of products and platforms, with exception of WSO Agent Services. The team is project focused and is responsible for all aspects of data and training for new clients and existing clients who are looking to add data to the platforms. Requires strong team players who can also efficiently work independently.
The Impact: The Implementations Analyst is a client-facing role implementing new WSO Software and Services clients on the WSO Platform. Knowledge of WSO and syndicated loans is preferred.
Responsibilities
- Facilitates onboarding of client data as well as client training across WSO products
- Communicate with clients throughout the implementation project life cycle
- Maintains up-to-date awareness of the current and future directions of the business and industry
- Make recommendations for implementation of new procedures and best practices
- Supports the Project Manager on all business aspects and issues throughout the Implementation project life cycle
- Leads business handover meetings to ensure Markit WSO Support have a thorough understanding of the implementation
What We’re Looking For
- Proven experience of knowing what it takes to provide a consistently first-class customer service whilst delivering value added solutions to address customer needs
- Track record of identifying and analyzing problems, identifying, and evaluating options, deploying sound decision making skills
- Able to organize self, including effective scheduling, prioritization, and time management skills with the ability to manage multiple tasks in parallel, completing tasks to tight deadlines
- Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
- Demonstrates excellent written and verbal communication skills and a confident and articulate presenter to internal / external audiences