Ia Operations Assistant

Description:

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

You are responsible for providing superior customer service to the Museum’s large number of Members and Donors. You support the institution’s fundraising goals by servicing a diverse group of constituents who provide a significant part of the Museum’s curatorial and operating funds. You assist with the administrative work of the Operations division of Institutional Advancement by maintaining data integrity, processing payments, and creating system documentation.

PRIMARY RESPONSIBILITIES & DUTIES:

• Serve as initial point of service for all the Museum’s Members and Donors

• Oversee the general Member and Donor Services Outlook inbox, ensuring responses to inquiries are addressed in a timely and professional manner

• Assist with all Member and Donor Services phone lines; answer inquires, create and/or update orders, memberships and constituent records, process payments

• Research processing errors and constituent record discrepancies; run regular (CSI) reports to identify potential issues

• Create and maintain documentation, communication templates and FAQ’s to support the Museum’s policies and initiatives

• Track and escalate feedback to identify areas to optimize Member and Donor communications

• Support fellow teammates and assist in training of new staff

• Assist with other administrative tasks as directed by supervisors

• Other related duties

EDUCATION & EXPERIENCE:

• Proficiency with Microsoft Office suite required

• Strong knowledge of ticketing systems and fundraising databases (CRM) required. Experience with Tessitura is preferred

• Knowledge of project management tools such as JIRA, Confluence, Microsoft Project, or similar preferred

• Demonstrated strong problem-solving skills, with the ability to troubleshoot customer service and technological issues

• Demonstrated capacity to work in a collaborative hybrid team environment, but also independently as needed