Description:
Job Responsibilities
- Information Dissemination: Provide friendly, responsive customer service to Library managers, employees and the public. Respond to basic questions from job applicants in person, by phone and email. Send notifications of application status, schedule interviews by email and/or in NEOGOV, and refer advanced recruitment-related questions to the Human Resources Generalist.
- Administrative Support: Provide task-level support of recruitment and selection processes for the Library Programs and Services Division, and other departments. Assist the Human Resources Generalist with coordinating the recruitment, selection and orientation of Library Associates and Student Assistants.
Follow established practices related to new hires, promotions and transfers. Conduct criminal background checks, verify employment eligibility, send offer letters and first day instructions to new employees. Communicate with HR colleagues, managers, Security and IT staff regarding new employees.
Qualifications
- Education: A high school diploma or a Graduate Equivalency Degree (GED) is required.
- Experience: At least two (2) years of experience providing administrative and office support to para-professionals and professionals in a collaborative environment that included answering and routing telephone calls, responding to email, maintaining office and electronic files and information, scanning and photocopying materials, general office support, or an equivalent combination of education and experience.
- Customer service and communication skills: Excellent written, verbal and interpersonal communication skills. Ability to collaborate with others in a team environment. Candidates must be able to effectively respond to inquiries from Library staff and job applicants, specifically the ability to listen to and understand their questions and concerns, assess available options, and respond appropriately.
- Tact, Diplomacy and Confidentiality: Ability to exercise discretion, tact, and diplomacy in the handling of sensitive and confidential employee information. Ability to maintain strict confidence in performing job duties.
- Experience using Microsoft Office applications and equipment: Must be proficient in creating and editing documents in MS Word and Excel and using MS Outlook (or a similar email and calendar application). Experience in managing electronic files and using shared documents in an online environment. Experience with running queries in Access and working with basic formulas in Excel is preferred.
- Familiarity with the City of Seattle’s NEOGOV applicant tracking system: Previous experience using NEOGOV or a similar online applicant tracking system (ATS) is preferred. Training will be provided.
- Ability to prioritize and manage daily tasks: Must be organized, efficient and proactive. The successful candidate must be able to recognize and adjust what work needs to be done in order to support the successful operation of the Human Resources office.
- Commitment to The Seattle Public Library’s Mission and Core Values: A demonstrated commitment to the Library’s mission and organizational values of respect, partnership, engagement, diversity and inclusion, transparency and recognition.