Description:
Responsibilities:
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies; able to adapt to different communication styles and to use tact and diplomacy in resolving conflict/dealing with irate customers.
- Ability to provide clear technical guidance and instruction to non-technical personnel.
- Knowledge of human resources processes, procedures, and documentation specific to Covenant Health.
- General knowledge of Federal and state employment laws and regulatory guidelines.
- Ability to make administrative and procedural decisions and judgments about sensitive, confidential issues; demonstrated ability to maintain confidentiality.
- Analytical, problem solving and critical thinking skills
- Records maintenance skills.
- Ability to maintain high levels of accuracy and work quality standards.
- Data management and tracking skills.
- Ability to work effectively in a team environment.
- One member in the HR Service Rep I or II job will have responsibility for review of the TN Disciplinary Action Report.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Local travel required.
- Proficient in the following computer applications: MS Word; Excel; Outlook; CYBORG; KRONOS; various online web applications.
Qualifications:
Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.
Minimum Experience: Requires a minimum of two (2) years’ work experience performing a variety of administrative/technical support functions in the fields of human resources, payroll, benefits or directly-related disciplines. Customer service experience is a plus.