Hr Administrator

Description:

What You'll Do:

• Primary response contact for high volume/medium complexity ServiceNow cases across all CS sites
• Maintain SLA response times in SNOW, Slack, and E-mail
• Responsible for pre/post-hire activities, including orientations, new hire paperwork, and completing I-9/E-Verify compliance tasks
• Maintain and update new hire orientation, benefits, and graduation presentations
• Review and update CS team members' timesheets applicable to Chewy and CS policies
• Maintain HRIS data entry/integrity for Customer Service Organization
• Process team member data changes to ensure accurate payroll records such as shift differential changes, site transfers, etc.
• Review and process terminations in Workday
• Maintains new hire trackers, including I-9 status, training attendance, E-Verify Compliance, etc.
• Maintain internal repository, which houses policies, resources, and templates

What You'll Need:

• Bachelor's degree preferred
• 1-2 years’ experience, preferably in ServiceNow
• Ability to learn HRIS systems (Workday, ADP, & Kronos)
• Proficient in Microsoft Office suite, specifically Excel
• Detail-oriented; demonstrates strong organizational and time management skills and strong data entry skills
• Customer service focused, passionate about process improvement, self-motivated, and able to work independently and in a team environment
• Excellent communication, problem-solving, and troubleshooting skills