Head Teaching Assistant

Description:

The Head Teaching Assistant plays a critical role in Correlation One's SoftwareDevelopment Training program, a live, online software/web development training program for eligible Amazon Associates. In addition to our standard TAs, the Head TA specifically is responsible for live session management, ensuring a flawless experience for fellows, and representing Correlation One, while supporting the management of the TA team. Unlike standard TAs, the Head TA does not have an assigned learner group and is instead responsible for the general management of the live sessions.

Description

This role is ideal for a candidate with exceptional leadership and organizational skills seeking a flexible and meaningful opportunity to serve as a primary point-of-contact for learners and a team of TAs, as well as Lead Instructors. The Head TA should have learning management experience, be familiar or able to quickly learn about web development concepts generallyl, and should feel comfortable answering related questions from the TA group. The Head TA will enable TAs to maximize the experience of Fellows in the program while also serving as a bridge between live sessions and C1 staff.

Job Responsibilities

• Attend all live sessions and act as a representative for Correlation One during the program, providing program announcements, managing live sessions, and documenting any issues to pass back to Correlation One staff.
• Serve as liaison between Correlation One's staff (Program Manager, Operations Analyst) and the program's contracted staff (TAs, Lead Instructors)
• Be point-of-contact in live sessions, troubleshooting any issues and maintain responsibility for a smooth, positive experience for learners
• Lead the Teaching Assistant team, guiding them on how to manage, support, and instruct a cohort of ~400 Fellows.
• Maintaining clear and responsive communication with Correlation One.
• Monitor and synthesize TA sentiment, feedback, and performance throughout the program
• Lead Weekly TA meetings
• Guide participants to the right channels to get their questions answered during the program
• Monitor the Slack class community during class and respond to TA support needs.
• Collaborate with Correlation One operations personnel to perform class duties well, stay on schedule, support a positive Fellow experience, and provide thoughtful feedback on the program to Correlation One.
• Conduct yourself in a respective manner at all times, including but not limited to being communicative and responsive to Fellows, colleagues, and the Correlation One personnel, as well as treating Fellows, colleagues, and the Correlation One personnel with respect and avoiding defaming, embittered language or personalized attacks.

Requirements

• Empathy, flexibility, patience; passion for working with diverse learners who are new to content
• Experience managing a learning environment, preferably virtual
• Familiarity with troubleshooting a variety of learner issues from basic technical support to triaging with internal staff.
• Prior teaching experience at any level is a plus