Description:
As part of the Americas GTM team, the Head of Account Management role will have the opportunity to really make a mark on the future success of GBG, and our record of achievements. Working from our Atlanta headquarters, the role will report to the Managing Director within this fast paced and acquisitive organisation.
What you will do
This role will oversee our client relationships, ensuring satisfaction and longevity. You’ll spearhead strategies to both nurture current clients and attract new ones. Leading a dedicated team, you’ll collaborate with other departments and support our sales efforts, all while maintaining the high standards GBG Americas is known for. This position requires strategic leadership, relationship management, and effective collaboration with other teams, particularly during Quarterly Business Reviews (QBRs) with the Technical Account Management (TAM) team. Reporting to the Managing Director and closely aligned with our enterprise and partnership sales teams, you’re expertise in nurturing client relationships, expanding our client base, and ensuring the delivery of high-quality service will be crucial for advancing GBG Americas in the industry.
Requirements
- Strategic leadership- An individual who can lead the vision and direction with an aggressive, proactive approach to growth for the Account Management team, ensuring that our engagements with clients are meaningful
- Relationship Management & Cross Selling- A professional adept at building strong relationships with existing clients while identifying avenues for cross-selling and upselling, ensuring that clients get the full range of our offerings
- Collaborative Spirit-A professional who thrives in team settings, especially when syncing up with the TAM team for QBRs
- Drive for growth- A forward thinker always on the lookout for ways to expand our client base, ensuring our offerings remain competitive and top-notch
- Team mentorship- A leader ready to provide guidance, mentorship, and direction to the Director of Account Management, ensuring seamless teamwork and department success.
- Cross functional agility- An individual comfortable collaborating with various departments from stakeholders to analytics research-ensuring initiatives and projects move forward cohesively
- Sales Support-Someone adept at working alongside and offering support to our sales teams, ensuring client acquisition and retention align with our sales goals
- The ability to work to strict deadlines and a mature approach to work is essential
- The ability to autonomously plan your workload and focus on the right priorities
- Good problem-solving and time management skills
- Proven ability to handle multiple projects simultaneously
- Highly organized and detail-oriented
Additionally
- You will be able to demonstrate a positive, engaging, hard-working approach and exhibit the company values of Trust, Results, Understanding, Straight forward, Team Player, Example, and Develop.
- A highly motivated individual, that brings energy and confidence, and able to lead a team;
- A self-starter with a “can do” attitude able to operate in an autonomous, hands-on environment