Description:
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. Honesty, reliability, curiosity, collaboration, and passion are the key to achieving our purpose.
Roles and responsibilities:
- Rack and stack equipment and IT hardware in a corporate Data Center.
- Troubleshoot and support server implementation and decommissioning within a secure, raised-floor environment.
- Install supporting hardware for all devices in cabinets within a raised-floor environment.
- Document problem resolution summaries using an online ticketing system.
- Support 3rd party vendor activities.
- Verification of status lights on, servers, devices, network devices (switches, modems, servers, or routers).
- Verification of power connections on servers and network devices.
- Installation and Verification of cables, Labeling of cables connections and network devices.
- Work independently and in a team environment.
- Candidate should have the ability to handle unique situations and trouble shoot Hardware failures as they occur.
- Knowledgeable with Mainframe installations and terminology.
- Log, analyze and promptly take steps to resolve and/or escalate problems experienced by internal and external clients. Assist with root cause analysis and perform preventative measures to reduce future problems.
- Maintain a high level of proficiency and provide in-depth knowledge related to the day-to-day activities.
- Ability to hand off/transfer ownership of ongoing projects, request, and incidents to next shift through verbal and written documentation seamlessly.
- Maintain documentation of hardware location and connectivity.
- Must have proficient working knowledge of raised floor management, computer, and network installations in a medium to large-scale computer center environment.
- Can define the physical layer including layouts of cabinets that contain servers, network hardware, disk, tape, and the technology that is required to satisfy client needs.
- Can update raised floor plans for business growth within the Data Centers.
- Have knowledge of fiber and copper cabling, legacy and current technologies and infrastructure.
- Must be able to coordinate electrical installations for the equipment with the Facility Engineers.
- Is proficient in computer equipment specifications for power and cooling needs.
- Working knowledge of industry best practices of computer systems and associated components, telecommunications, and storage systems, redundant or backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and security systems.
- Preferred to have working knowledge of legacy environments i.e. AS/400 and S/390 or UNIX, and Windows operating systems and associated communications systems.
- The position benefits from experience in Production control activities, Network Operations, and Service Desk operations.
- Travel to local data centers when support is needed.
- Ability to manage remote data centers through customer portals and coordinate with local hands and feet support teams.
- Able to lift 50lbs.